Synopsis

Modern electronic communications may have transformed office life, but there is a danger that interpersonal skills are being neglected. It is essential that everyone is confident in his or her ability to communicate effectively using the variety of methods available.

Communication at Work discussion the skill necessary to use each method of communication in a confident, effective manner. Key topic discussed include:

* communication and professionalism;
* telephone skills;
* effective writing skill;
* face-to-face communication;
* e-mail etiquette

This practical guide will ensure you communicate effectively and professionally, by whatever methods you choose.